Citizens Advice Telephone Service

The surgery now has a free telephone helpline that connects directly to Citizens Advice for patients to get confidential advice on any of the following:

  • ​Welfare Benefits
  • Money and Credit Problems
  • Employment
  • Consumer Rights
  • Housing
  • Neighbourhood Disputes
  • Education and Healthcare
  • Immigration and Residency Queries
  • Human Rights
  • Family and personal Issues
  • Feeling Isolated
  • Improving Physical and Mental Health​

Please speak to a receptionist if you would like to use this phone. We ensure you are granted complete privacy in a room within the surgery building to use the Freephone service. Simply lift the receiver and you will be put straight through.​

What is the Service?

Citizens Advice are working with health centres to make sure you can access support to solve any problem which might affect your health, all in one place. They are also working with other agencies across Manchester so that you can access a wide range of support with just one chat to us.​

The service is available Monday to Thursday, 09:30 – 17:00 and Friday, 13:00 – 17:00.

If you are calling outside of these hours, please leave a message with your name, telephone number, and the most convenient time to contact you, and somebody will get back to you within 48 hours.

Please be aware that all calls are made from withheld numbers in order to ensure confidentiality so please be prepared to answer calls from unknown numbers if you are waiting on a call back.

To find out more, please watch the YouTube video on our Citizens Advice Service.