Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How to Request an Appointment
You can request an appointment in the following ways:
You do not always need to come in for your appointment. Many problems can be dealt with over the phone and we will always phone you back on the same day. We can:
- Provide advice about treating minor illnesses
- Deal with queries about hospital appointments
- Deal with queries about medical forms and sick notes
- Answer queries about test results (see below)
- Provide advice on medication
The practice, working in collaboration with Manchester Extended Access, is pleased to offer access to GP, Nurse and HCA appointments during the evenings and at the weekends.
To book appointments simply ask the receptionist who will arrange an appointment at a time and location that suits you best. This may not be at your usual practice, but the GP or Health Care Professional who sees you will have access to your medical record and can issue prescriptions if required and deal with other matters appropriately should the need arise.
For more information on the Manchester Extended Access Service please visit the Manchester PCP- Services website.
Late for an Appointment
Sometimes an individual problem requires longer than the allotted appointment time, and we may therefore run a little late. We ask for your patience in these circumstances.
Our practice policy is to inform any patient who arrives late for an appointment that unfortunately they may not be able to be seen and may have to re-book their appointment.
If you are unable to keep your appointment, it is very important that you let us know as soon as possible so that we can offer the appointment to someone else. If you do not attend for your appointment on 3 separate occasions without letting us know, it is our policy to remove you from the practice list.
MJog is our appointment reminder messaging system. It helps to massively reduce the number of no shows and uptake of clinics by allowing a fast and easy stream of communication between us and our patients.
MJog is a fully automated text and email messaging service designed to reduce no shows and uptake of clinics such as flu vaccinations by allowing a fast and easy stream of communication between the practice and our patients.
It is important that a mobile number is given so that the surgery may be able to text appointment reminders or health reminders to you.
If you do not wish to participate to this, please let the practice know by completing our online contact the practice form.
Please be aware reception staff will be required to obtain a reason for any appointment to ensure the most appropriate service is accessed.
Cancelling an Appointment
If you are unable to keep an appointment please let us know as soon as possible by using our online triage, this may enable someone else to be seen.