Routine Appointments
There are three ways to request an appointment at the practice:
1. Online via the NHS app
- Login to your NHS account
- Select services
- Select contact your GP about a health problem
- Select continue to the accurx system
- Confirm it is not an emergency or life-threatening
- Fill in the form and submit it
2. Online request form via Patchs Health
- Submit your online form
- Select contact my GP practice
- Select continue with Patchs Health
- Log-in to your account or create an account if you haven’t already done so
- Fill in the form and your contact details
- Select submit
Find out more about Patchs Health.
3. Phone the practice
- Call 0161 241 5309
Your appointment
However you choose to contact us, we may offer you an appointment by:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- reply to your reminder text message;
- phone us on 0161 241 5309, Monday to Friday from 8am to 6:30pm (please note, all calls are recorded for training and quality purposes);
- visit the practice and speak with a receptionist, Monday to Friday from 8am to 6:30pm.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Enhanced Access
The practice, working in collaboration with Manchester Enhanced Access, is pleased to offer access to GP, Nurse and HCA appointments during the evenings and at the weekends.
To book appointments simply ask the receptionist who will arrange an appointment at a time and location that suits you best. This may not be at your usual practice, but the GP or Health Care Professional who sees you will have access to your medical record and can issue prescriptions if required and deal with other matters appropriately should the need arise.
For more information on the Manchester Extended Access Service, please visit the Manchester PCP – Services website.
Higher Blackley, Harpurhey & Charlestown Primary Care Network
Home visits
If you are housebound and need an appointment, we will carry out a home visit. We will phone you first to understand what you need.
To request a home visit, it would be helpful if you phone the practice before 10am so we can plan our clinical day. Please note, all calls are recorded for training and quality purposes.
Named accountable GP
All registered patients are allocated an accountable GP. The accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required. This is to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf and for continuity of care.